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SHIPPING & RETURN POLICY

Last Updated: 20 July 2026

Thank you for shopping with RE-SHOT.

This Shipping & Delivery Policy explains how orders placed through www.reshot.my are processed, shipped, and delivered.

Throughout this policy, “RE-SHOT”, “we”, “our”, and “us” refer to LAXTIME GLOBAL, the operator of the RE-SHOT website.

1. ORDER PROCESSING

Orders are processed during our normal business hours:

Monday – Friday
9:00 AM – 6:00 PM

(Excluding weekends and Malaysian public holidays)

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

During promotional campaigns, festive seasons, public holidays, or periods of unusually high demand, processing times may be longer.

2. SHIPPING DESTINATIONS

RE-SHOT currently delivers throughout Malaysia, including:

  • Peninsular Malaysia
  • Sabah
  • Sarawak

If international shipping becomes available, eligible countries and shipping rates will be displayed during checkout.

3. DELIVERY TIME

Estimated delivery times are as follows:

West Malaysia:
Approximately 1–5 business days

Sabah & Sarawak:
Approximately 3–10 business days

These delivery estimates are provided as a guide only and are not guaranteed.

Delivery times may vary depending on:

  • Courier operations
  • Remote delivery areas
  • Weather conditions
  • Public holidays
  • Customs inspections (where applicable)
  • Events beyond our reasonable control

4. SHIPPING FEES

Shipping charges will be displayed during checkout before payment is completed.

From time to time, RE-SHOT may offer:

  • Free shipping promotions
  • Discounted shipping
  • Minimum purchase free shipping campaigns

Such promotions are subject to their respective campaign terms and conditions.

5. ORDER TRACKING

Once your order has been shipped, you may receive:

  • A shipping confirmation email;
  • A WhatsApp or SMS notification (where available); and/or
  • A tracking number provided by our courier partner.

Tracking updates are managed by the courier company and may take some time to appear after collection.

6. DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information is accurate before completing their purchase.

Please ensure that the following details are correct:

  • Recipient’s name
  • Mobile number
  • Complete delivery address
  • Postcode
  • State

RE-SHOT is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

7. FAILED DELIVERY

If a delivery attempt is unsuccessful due to:

  • Incorrect address;
  • Recipient unavailable;
  • Failure to collect the parcel;
  • Refusal to accept delivery; or
  • Other circumstances attributable to the recipient,

the parcel may be returned to RE-SHOT.

Additional shipping charges may apply if the parcel needs to be resent.

8. LOST OR DELAYED PARCELS

If your parcel appears to be delayed or lost, please contact us as soon as possible.

We will work with the courier company to investigate the shipment and keep you informed throughout the process.

If the parcel is officially confirmed as lost by the courier, RE-SHOT will determine an appropriate resolution, which may include a replacement shipment or refund where appropriate.

9. DAMAGED PARCELS

If your parcel arrives visibly damaged, leaking, or appears to have been mishandled during delivery, please:

  • Take clear photographs of the parcel before opening (where possible);
  • Take photographs of the product and packaging after opening; and
  • Contact us within 48 hours of receiving your order.

To help us assess your claim, please provide:

  • Order Number
  • Full Name
  • Contact Number
  • Photos of the damaged parcel
  • Photos of the courier label
  • Photos or video showing the affected product

Video recording while opening the parcel is encouraged, as it may help expedite the verification process, although it is not mandatory.

10. OWNERSHIP & RISK

Ownership of the products passes to the customer once full payment has been received.

Risk of loss or damage passes to the customer upon successful delivery to the address provided during checkout, except where the loss or damage is attributable to RE-SHOT or our authorised courier before delivery.

11. FORCE MAJEURE

RE-SHOT shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government restrictions
  • Industrial action
  • Transportation disruptions
  • Courier network interruptions
  • Severe weather conditions

Where reasonably practicable, we will keep customers informed of significant delays.

12. CUSTOMER SUPPORT

If you require assistance regarding your shipment or delivery, please contact us:

RE-SHOT

Operated by: LAXTIME GLOBAL

Email: laxtimeglobal@gmail.com

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM

(Excluding Malaysian Public Holidays)

We are committed to ensuring that every order is processed carefully and delivered as efficiently as possible.