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REFUND & RETURN POLICY

Last Updated: 20 July 2026

Thank you for choosing RE-SHOT.

At RE-SHOT, customer satisfaction is important to us. As our products are food and beverage products, this Refund & Return Policy is designed to protect both our customers and ensure the safety and integrity of our products.

Throughout this policy, “RE-SHOT”, “we”, “us” and “our” refer to [LAXTIME GLOBAL], the operator of the RE-SHOT website.

1. FOOD SAFETY POLICY

To maintain the highest standards of food safety and hygiene, all RE-SHOT products are carefully inspected before shipment.

For food safety reasons, we cannot accept returns of products that have been:

  • Opened
  • Consumed (fully or partially)
  • Tampered with
  • Stored improperly after delivery

unless required under applicable Malaysian consumer protection laws.

2. RETURN ELIGIBILITY

You may request a replacement or refund if:

  • You received the wrong product.
  • Your order is incomplete.
  • The product arrived damaged during delivery.
  • The sachet or packaging is leaking.
  • The product was expired upon delivery.
  • The product has a verified manufacturing defect.

All requests are subject to review and verification.

3. CHANGE OF MIND

We do not provide refunds or returns for:

  • Change of mind
  • Ordering the wrong product
  • Ordering the wrong quantity
  • Personal taste or flavour preference
  • Personal expectations regarding product performance
  • Failure to read the product description before purchase
  • Failure to collect the parcel
  • Incorrect shipping information provided by the customer

4. NATURAL INGREDIENT VARIATION

RE-SHOT is produced using natural ingredients.

As natural ingredients may vary from batch to batch, slight differences in:

  • colour
  • aroma
  • taste
  • texture
  • sediment

may occur naturally and do not indicate that the product is defective.

Such natural variations are not eligible for refund or replacement.

5. HEALTH & INDIVIDUAL RESPONSE

Every individual responds differently to food and nutritional products.

We do not guarantee that every customer will experience identical results.

Refunds will not be issued because:

  • the product did not meet personal expectations;
  • results were different from another user’s experience;
  • the desired wellness outcome was not achieved.

6. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, leaking, defective or incorrect, please contact us within 48 hours after receiving your parcel.

Please provide:

  • Order Number
  • Full Name
  • Contact Number
  • Photos of:
    • affected product
    • outer parcel
    • courier label
    • damaged area

Video evidence during parcel opening may help speed up the verification process where available.

7. OUR RESOLUTION

Once the issue has been verified, RE-SHOT may, at our discretion and where appropriate:

  • Replace the affected product;
  • Replace the missing item;
  • Issue a partial refund;
  • Issue a full refund; or
  • Provide store credit where mutually agreed.

8. REFUND PROCESS

Approved refunds are generally processed within 7–14 business days.

Refunds will normally be made using the original payment method.

Processing time depends on your bank or payment provider.

Shipping fees are generally non-refundable unless the issue was caused by our error.

9. ORDER CANCELLATION

Orders may only be cancelled before they have been packed or handed over to the courier.

Once an order has been shipped, cancellation requests may no longer be accepted.

10. LOST PARCELS

If your parcel appears to be lost in transit, please notify us.

We will work with the courier company to investigate before determining the appropriate solution.

11. LIMITATION

RE-SHOT reserves the right to reject refund or replacement requests where there is evidence of:

  • misuse of the product;
  • improper storage after delivery;
  • fraudulent claims;
  • abuse of our refund policy;
  • repeated unreasonable refund requests.

Nothing in this policy limits any rights available to consumers under applicable Malaysian law.

12. CONTACT US

For any refund or return enquiries:

RE-SHOT

Operated by: LAXTIME GLOBAL

Email: laxtimeglobal@gmail.com

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM

(Excluding Public Holidays)

We are committed to resolving genuine issues fairly, promptly, and in accordance with applicable consumer protection laws.